ServiceNow and IdentityNow Integration: One Powerful Access Management Entity

Service Now and Identity Now integration

The ServiceNow and IdentityNow integration brings together two industry-leading platforms to create an innovative, unified access management operation.

  • ServiceNow shines as a one-stop-shop for all access requests, excelling in ticket routing, queue management, and general IT Service Management functions.
  • IdentityNow excels in requesting logical access, boasting a robust entitlement catalog and aggregated identity data for automated access requests.

Both platforms have separate strengths, but combining them empowers you to build the ideal access management process you, your team, and your auditors have always desired.

Already Have ServiceNow?

Are your users accustomed to logging into ServiceNow to request new laptops or software? By adding access available from IdentityNow to your existing ServiceNow catalog, you can leverage their existing familiarity and minimize the need for retraining.

Change is hard. So why introduce a completely new tool when you can instead expand functionality within a platform they already know and trust?  This single interface for all access requests, both logical and physical, offers the power of IdentityNow’s governance within the familiar ServiceNow environment.

Already Have IdentityNow?

Do your users dread sending emails for access provisioning?  Do they lament long provisioning times?

Adding ServiceNow ticket provisioning to your existing IdentityNow infrastructure streamlines the process and eliminates forgotten steps.  Once a request is approved, notifications automatically flow to the provisioning team, followed by reminders and a final update when ServiceNow confirms successful completion.  ServiceNow adds last-mile provisioning efficiency to enhance the IdentityNow access request process.

Bi-Directional Integration: Combining ServiceNow & IdentityNow

SailPoint provides a ServiceNow governance connector for managing ServiceNow accounts and entitlements in IdentityNow. Beyond that, SailPoint also offers two dedicated integrations:

  • ServiceNow Service Catalog API: utilizing ServiceNow as the the entry point, leveraging the access request and provisioning process within IdentityNow
  • ServiceNow Service Desk Module: utilizing IdentityNow’s access request, roles, and workflows, to track the last-mile manual actions through ServiceNow tickets and queues.

While each business must choose which path best suits its needs and those of their customers, combining these platforms offers undeniable advantages.  You create a more efficient, user-friendly, and secure identity access management system.

How IDMWORKS Helps

Leveraging our extensive experience and our in-depth knowledge of both of these products, IDMWORKS guides you through every step of the integration process. We’ll help you implement the changes, update your training material, and guide your users through the process changes, ensuring a smoother, faster, and ultimately better access management system.

Author: Brittany Pipes, IAM Architect, IDMWORKS