Automate Common IT Fulfillment Processes with CA ITPAM

CA has partnered with IDMWorks to provide proof of concept demonstrations and ITPAM implementation services for a number of their global clients. See for yourself how ITPAM can transform your business by deploying efficient, secure, reliable, and automated IT request, approval, and fulfillment processes.

Computer Associates – Information Technology Process Automation Manager (CA ITPAM, formerly called OASIS) takes the CA Service Catalog Workflow feature to new heights.  CA ITPAM has the ability to automate end-to-end processes using flexible, policy-based rule sets to establish process chains across the organization. ITPAM replaces steps that are manual, time-consuming, and prone to error with automated, efficient data flows. Your organization can leverage ITPAM to provide auditable and reliable IT resource request, approval and fulfillment procedures, update requests with curent state information, create/modify asset lists, open/update/close tickets in common ticketing systems, provide notifications via Outlook using Exchange or POP, send approval requests to groups or individuals for response in the ITPAM Client, and much more. Common tasks can be replicated using graphical OOTB Operators and flexible java-based functions to create efficiencies, enforce business rules and ensure regulatory compliance, i.e. separation of duties, approval thresholds, logging, auditing etc.  ITPAM gives you visibility into formal company procedures and processes in real time using the Orchestrator & Process Monitor features built right in.

CA ITPAM Orchestrator provides native support for some of the most common computing platforms and back-end service environments in use today. ITPAM Orchestrator can be can be installed on a multitude of common computing platforms such as Windows Server 2003 & 2008, SuSE 9.x/10/11, Red Hat 3.0/4.0 AS & ES, HP-UX 11i, Sun Solaris 9/10, and IBM AIX 5.3+. ITPAM Agents can be installed on Windows XP/Vista/7, Red Hat 3/4/5, SuSE 9/10/11, HP-UX 11i, and AIX 5.3 and higher.  In addition, ITPAM provides native support for industry standard fare such as LDAP Directory Services, databases Oracle 10g/11g, SQL 2005/2008, & MYSQL r4.2. Note that ITPAM requires Java Development Kit 1.6_04 or higher and Java Runtime Environment 1.6 or higher, and anything other than IBM AIX will also require a Jboss J2EE application server (the application server is included in the installation media).

ITPAM integrates easily with supported versions of CA Service Desk, Enterprise Entitlements Manager (EEM) (and other supported LDAP data stores) and Service Catalog. It can be installed in a multitude of configurations with various security and data store options. More information can be found at the CA website by clicking here:

CA has partnered with IDMWorks to provide proof of concept demonstrations and ITPAM implementation services for a number of their global clients.  See for yourself how ITPAM can transform your business by deploying efficient, secure, reliable, and automated IT request, approval, and fulfillment processes.  Contact IDMWorks for a demo today!