When working with customers who have existing ITSM utilities such as ServiceNow in place, I consistently hear the same thing from the ITSM business owners and teams: “Our tool is the main portal for getting information, submitting requests, and approving requests across the enterprise”. In the same organization, the Security and Application Access groups want
Introduction The following guide will walk you through all of the steps necessary to create a series of REST activities in a custom ServiceNow workflow. We’ll be using JSONPlaceholder as a REST API for the examples. This is a simple public JSON API that supports all of the various HTTP verbs and mocks the results.