IDM & The Holidays: Part II
Now that the holidays are over, it’s a good time to reflect on the IDM impact of paid holidays or large percentages of workforces taking vacation time all at once.
Although day-to-day work may stand still for a few days, time does not.
Many companies today have security policies that require passwords to be changed every so many days, so holidays and periods of lengthy absences can cause issues to arise. When a large portion or even all of the workforce is out of the office for an extended period of time, a significant percentage will find that their passwords have expired upon their return. When that happens en masse, it can create a whirlwind of issues that can take hours, if not days to work through, when the help desk staff has no central repository to allow for simple management.
These automatic password expiration policies are another great example of how an IDM solution benefits the entire company. When all of your account passwords are managed through a central system, like NetIQ’s Identity Management, it is easy to determine which accounts would be expiring during a holiday period. This gives you options to manage the issue before it becomes a problem.
A process could be set up to notify employees before the holiday break that their password will expire during their time off and encourage them to change it before they leave for vacation.
Alternatively, through an IDM solution you can configure “grace logins” that allow users to access their account X number of times after the password has expired thus giving them an opportunity to login and change their passwords despite the expiration. This would allow a potentially sizable population to maintain their productivity without requiring a call to the help desk, which in turn avoids an IT logjam.
Just another example of how IDM keeps your workforce working.
Questions, comments or concerns? Feel free to reach out to us below, or email us at IDMWORKS to learn more about how you can protect your organization and customers.