Supporting our Customers Through COVID-19
The IDMWORKS family is closely monitoring all developments related to COVID-19 both here and abroad. We are taking every measure to ensure that service and support to our customers continues to be available at the highest level without interruption.
As the situation continues to escalate, we understand that healthcare providers, financial institutions, colleges, universities, and commercial entities around the country are facing unprecedented disruptions in every facet of operations. As you focus on the immediate needs of your respective organizations, know that IDMWORKS stands ready to assist you in any way we can.
Fortunately for IDMWORKS, we are natively built to support a remote workforce in a highly secure manner. We recognize this is not the normal course of business for most of our partners and customers and stand ready to support you as you transition to or increase your remote working capabilities.
For our Managed Services Customers:
All of IDMWORKS’ identity services are supported by multiple geographically redundant data centers, or redundant virtual data environments based on your subscription.
IDMWORKS’ infrastructure management personnel are proactively monitoring and augmenting hosted and virtual customer solutions in order to mitigate increased remote access requirements, remote learning initiatives, or digital access concerns.
Our entire team is equipped with advanced remote administration tools that are designed to ensure our ability to support your organization regardless of on-site access.
The IDMWORKS team has also made adjustments to support the health of our customers and their businesses including:
We will be focused on a digital first experience. This means we are cancelling or postponing all in person events through the end of April (or longer as situations progress), as well as reducing/eliminating all of our onsite travel to limit employee exposure while continuing to support our customers in the form that best aligns with their immediate needs.
Ramping up digital resources and education starting next week. Our goal is to help share more tips, training, and education on how the right IAM programs will serve your organizations during this challenging time.
We’ll also be sharing industry best practices and insights from across the Identity community as we all learn more about our changing digital and social landscape.
The IDMWORKS family stands committed to supporting our customer and partner ecosystem throughout these unprecedented events. Our thoughts are first and foremost on the health and wellbeing of you, your teams, and your extended families as we navigate the days to come.