Case Study - Leading insurance provider

Challenge

The customer was looking to move away from their legacy Aveksa IGA platform and to move to an improved, sophisticated, and comprehensive system that yields more automation and is manageable to support.  The legacy system was challenging to code and required a sizeable team to manage.  As the customer was faced with an end-of-life tool (Aveksa); they were forced to make a decision and turn to a new solution that provided them enhanced IAM features that also grew with their business needs.

Solution

IDMWORKS implemented SailPoint IdentityIQ for full lifecycle management, and role based access control, decommissioning the legacy platform.  IDMWORKS then expanded the platform over the next three years using an agile framework to prioritize and release new features into the platform.  These releases included access recertification, self-service access request, as well as deploying the SailPoint File Access Manager application to manage and classify unstructured data.   The customer had previously struggled with training and maintaining expert resources for the IGA platform and therefore turned over the daily operational support and maintenance to IDMWORKS’ Managed Services team.  Managed Services monitored the environment for any issues and responded to users issues.  The Managed Services expanded overtime to include other operational aspects like SailPoint and Tomcat upgrades, Linux patching, certificate renewals, and vulnerability scanning and patching.

Results

One of the customer’s primary business units is their global 24x7 help desks to deal with warranty and support issues.  Help Desk technicians have varied coverage models dealing with different geographies, customer bases, and product lines.  Each of these moves requires changes in roles and entitlements.  The SailPoint IdentityIQ system along with IDMWORKS’ Managed Services allowed for a strict 15-minute response time for helpdesk role changes and user issues allowing the help desk technicians the access required to fulfill their jobs.  Every minute of helpdesk technician downtime was thousands of dollars of lost revenue for the customer.  The customer was also able to expand their IAM program faster because the staff was focused on strategic priorities, as IDMWORKS’ Managed Services team was handling the day to day operations.

Software Products

• SailPoint IdentityIQ
• SailPoint File Access Manager