Case Study - Fourth largest electronic component distributor in North America.

Challenge

The customer utilized multiple Ping Identity solutions for both Customer Identity Management and Workforce Identity Management, but the implementation lacked alignment with established industry standards. The customer sought to implement a SCIM interface through PingData Governance to streamline application integration with PingFederate via the Apigee gateway. Additionally, the customer aimed to upgrade all PingIdentity products to their latest versions to remain in line with industry standards. A key focus was on enhancing scope management with PingData Governance and leveraging token exchange to enable seamless interoperability across various Single Sign-On (SSO) protocols in PingFederate.

Solution

IDMWORKS undertook the critical task of structuring and standardizing configurations while ensuring uninterrupted operations and seamless coordination with various application teams. A new SCIM schema and interface were developed to onboard numerous applications, enabling fine-grained access control over user data. The team facilitated the upgrade of all PingIdentity products and meticulously documented the process for future reference. Additionally, IDMWORKS designed and implemented advanced Data Governance policies to enhance scope management. Our ongoing contributions included daily engagement in onboarding Single Sign-On (SSO) applications, designing new PingDirectory schemas, and supporting continuous improvements across the identity ecosystem.

Results

IDMWORKS has been instrumental in shaping a highly adaptable and future-ready identity management environment for both the customer’s workforce and external customers. Innovative features were implemented to align with cutting-edge advancements in the IAM domain, ensuring a robust and modernized infrastructure.

Software Products

• PingFederate, PingAccess, PingDirectory, Ping Authorize, PingOne, PingID