Case Study - Leading fashion and apparel retailer

Challenge

Customer needed to scale their SailPoint IdentityIQ platform to manage over 1 million identities as part of the effort to sunset their legacy ITIM solution.  The platform needed to be integrated with the the ServiceNow Access Request API to automate access provisioning and reduce manual requests.  The customer also chose to move away from their existing Oracle HCM platform and migrate to a new Workday HR platform adding complexity to managing role-based access and synchronizing identities.

Solution

IDMWORKS set up an agile development team to prioritize and execute the SailPoint needs for the customer.  IDMWORKS architected a new role model in SailPoint IdentityIQ, replacing the rules-based model from ITIM to better scale with the growing number of identities.  IDMWORKS  integrated the ServiceNow Access Request API with SailPoint IdentityIQ to automate access provisioning and improve efficiency. IDMWORKS continues to conduct comprehensive reviews and reevaluation of IdentityIQ configurations and code, finding breakpoints and adding new requirements to support Workday integration.

Results

Over the course of the program, IDMWORKS has processed over 8 million automated provisioning events, significantly reducing manual provisioning.  The ServiceNow integration has led to a significant reduction in manual access requests.  The partnership and engineering model has been renewed for five consecutive years to support ongoing identity management needs.

Software Products

• SailPoint IdentityIQ