CIAM Loyalty Transformation

Customer Identity Access Management

CIAM: Your Customer Loyalty and Retention Solution

Issues from an IT perspective:

  • Challenging to determine precisely which regulations (domestically and globally) pertain to your customer base.
  • Tedious to uncover the scope of unstructured data and determine how to put controls around it effectively.
  • Standards are high for ensuring a good user experience for consumers.

Issues from an executive level:

  • Challenging to position the business value to leaders not directly involved in IT.
  • Competitive between budget expenditure on loyalty programs.
  • Necessary to involve multiple departments for approval.

In a world of global competitive markets, thanks to the ease and availability of the internet, customer loyalty and retention are prized commodities that are difficult to obtain and elusive to keep.

While loyalty retention programs are still popular, they don’t hold the same value for consumers anymore. Customers now expect robust data protection and comprehensive privacy in addition to traditional perks like discounts. IT security has become one of the most important factors in achieving customer loyalty. Stakes are high. A single data breach could irreparably damage their reputation and lose customer trust.

IAM person pointing to thumb to delete user
IDMWorks

IDMWORKS

Want to Increase Customer Loyalty?

Our advisory team can help you to build loyalty by creating a customer experience that blends the physical, emotional, and the value element into one cohesive experience.

Increase Customer Loyalty and Retention

To build real customer loyalty, you need a customer experience that addresses security, privacy, and value.

Data protection has become the new loyalty program. Compliant security is now key to keeping your customers.

IDMWORKS can help you transform your customer experience by making CIAM solutions the foundation for loyalty and long-term retention.

Our IDMWORKS experts will help you: