In today’s digital age, customer experience is at the heart of business success. Businesses are constantly looking for ways to enhance customer experience and build stronger relationships with their customers. One such way is through Customer Identity Access Management (CIAM). How CIAM Enhances Customer Experience CIAM plays a crucial role in enhancing customer experience in […]
The Importance of the Human Element in Managed Services As the Managed Services market for Identity Management continues to grow and mature, any and all managed services companies should competently be able to resolve system issues, assist with break-fix operations, and have a general understanding of an IAM implementation. These are the basics for a […]
A robust identity control solution for enterprise franchisors. Reduce the chaos, costs, and risk of providing access to non-employee franchisee, suppliers and vendors. Introduction The franchise business model appeal is simple. A buyer (franchisee) can purchase the template and branding of a company (franchisor) that is already established; greatly reducing planning, the time before the […]
The Challenge of Governing Identities in Modern Organizations Identity Governance & Administration (IGA) is a challenge for every organization, regardless of size or industry. IDMWORKS has helped countless organizations modernize their governance process. With the help of SailPoint Identity Security Cloud (formerly IdentityNow), IDMWORKS has assisted companies in governing identities with unprecedented insight and efficiency. […]
Your Roadmap to Successful Customer Identity Access Management Customer Identity Access Management (CIAM) is a crucial component of modern business strategy. It not only ensures the security of customer data but also enhances the customer experience. However, implementing a CIAM strategy can be a complex process. This guide will walk you through the steps to […]
The Challenge: Beyond Standard Integrations ServiceNow integrations are often a cornerstone of Phase 1 IdentityNow projects. SailPoint offers three primary integrations catering to a range of management, request, and provisioning tasks. While these integrations meet most customer needs, IDMWORKS recently encountered a unique client requirement. During the creation of a ServiceNow account, the demand was […]
A couple of years ago, IDMWORKS had a client who standardized on PingFederate and PingAccess for Single Sign-On (SSO) for all Web-based Applications (authentication and authorization) within the enterprise. This was a fairly straightforward project that was successful for nearly all of the applications. One of the integrations that was challenging was the deployment of […]
IDMWORKS has taken the concept of Managed Services and dedicated it solely to the Identity practice, providing managed identity as a service. Identity Security is complex, and as technology continues to evolve, many companies are quickly moving over to Managed Identity Service Providers (MISP) to keep track, keep up, and keep focus on their core […]
In the realm of identity management, two terms often come up – CIAM (Customer Identity Access Management) and IAM (Identity Access Management). While they may seem similar, there are key differences between the two that are important to understand. This guide will help you differentiate between CIAM and IAM and understand their unique use cases. […]
Non-employees are becoming an increasingly essential part of today’s business workforces. High skill resources are harder to find, hire, and retain. Companies look outside of their own organization to find the skills they need to complete projects and business objectives. Managing the Non-Employee Workforce is as crucial as overseeing the internal workforce. For various reasons, both […]