Password resets in mainframe systems can often become a significant burden on help desks. IDMWORKS’ proprietary IdentityForge Mainframe connectors offer a seamless and efficient solution to this issue. Let’s delve into the challenges and the solution we provide.
The Challenge with Mainframe Password Resets
IAM vendors are constantly changing the list of connectors available to gather and provision information from downstream systems. Most of the time, this involves testing for new versions and supporting additional features. Occasionally, this includes deprecating functionality or support for old versions. Recently, one of the leading IAM vendors deprecated the function that allows password resets on accounts which are disabled because of password expiration on the Mainframe connectors.
The Impact of Password Resets on Help Desk Efficiency
On the surface, this may not seem to be a large problem, but it can result in a number of help desk requests strictly for password resets. Password resets are often one of the leading sources of help desk tickets, taking up a significant portion of the help desk’s limited bandwidth. Handling these requests through a manual process would require additional time, resources, and may require technological enhancements due to longer wait times, particularly for those organizations who are using mainframe systems.
IDMWORKS IdentityForge Connectors: The Solution
With IDMWORKS’ proprietary IdentityForge Mainframe connectors, customers can leverage our connectors to perform the password reset on the accounts which are disabled by password expiry. With the IdentityForge Mainframe connectors, it’s easy to deploy with no disruption to the user experience or extra burden on the help desk to manually reset accounts that were once automated.
How IdentityForge Mainframe Connectors Work
How IdentityForge Mainframe Connectors WorkThe IGA system connects to the IdentityForge gateway via an LDAP or SCIM interface and then translates instructions into the end-system-specific language to fulfill the request. The diagram above shows how the IdentityForge connector will integrate with existing applications.
Benefits of Using IdentityForge Mainframe Connectors
- Seamless integration
- No end user disruption
- Quick turnaround time allows for a fast and successful solution to a very costly problem.
Conclusion
The IDMWORKS IdentityForge Mainframe connectors provide an efficient and seamless solution to the challenge of password resets in mainframe systems. By automating this process, organizations can significantly reduce the burden on their help desks, improve user experience, and ensure smooth operations. With easy deployment and no disruption to end users, the IdentityForge connectors are a valuable tool for any organization using mainframe systems.
Author: Brittany Pipes, IDMWORKS, IAM Architect